Sophie Conti is a seasoned customer support executive with a passion for building customer service teams and strategically re-inventing support organizations to match rapid growth and demand.
SOPHIE CONTI
Sophie is the founder of Customer Service Lab (CS Lab), and she has spent her career working with startups in customer support with some of the most innovative companies like Leap Motion, Tile, Mailchimp, Etsy, Credit Karma, Nextdoor, Indiegogo, Molekule, DoorDash, Salesforce, Canary, LVMH, KodakGallery, and more. After building and managing customer support teams for startups for more than a decade, Sophie decided to launch her own startup to bring her vision, experience and knowledge of customer support to other founders.
She's also passionate about bringing the Support industry together. In 2014 she launched a workshop series for Customer Support executives in startups to create a community for exchange, brainstorming and real innovation.