How WE WORK

We bring your team the passion and experience of having worked with dozens of startups in different industries, at different stages.

We work with early-stage and growth-stage startups throughout industries like eCommerce, Consumer Electronics, Home Automation, Online Marketplace, Online Community, Healthtech, Fintech, and more.

Our approach is to customize our offering based on your stage of growth, and to work in phases so that you get what you need, when you need it, without having to make a commitment to a long-term project.


I worked with Sophie and CS Lab on a gap analysis of our support operation. (...) Sophie and Eric brought back great ideas and insights about all aspects of our team and gave us a great road map. They really took the time to understand the whole picture. And just to give you an idea of how much of a pro she is, in the 75 page presentation we got back, I couldn’t find one mistake - every detail of our operation, from our quirky titles and roles, was correct. When’s the last time you got a salesperson to send an accurate 2 sentence recap? It was that level of attention to detail that really impressed me and I would jump at the chance to work with her again.
— Sarah Bellamy, Director Support Operations at MailChimp