Early-stage startups come to us to design and build their customer support and experience from scratch.
When you’re ready to launch your new product or service, think about support and how it's going to be part of your brand. Your CX team will often be your most intimate contact with customers, and you only have one shot at making a great impression.
“They did an amazing job getting us from zero customer service to 100% prepared in record time and left no stone unturned. I would recommend Customer Service Lab to anyone who needs to get these systems in place. They were a pleasure to work with!
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Our early-stage startup offerings include:
CX Launch Plan Package
A 3-week project to prioritize primary customer support and experience elements that need to be implemented based on key deadlines. CS lab will provide strategic and tactical recommendations for implementing a scalable customer support organization for launch, and post-launch.
Recruiting & Onboarding of Customer Support Leader (VP, Director, Sr Manager)
We’ve built an impressive network of support colleagues to source your next CS leaders.
CX tech stack recommendation and implementation
HelpDesk, Telephony, Chatbot, AI functionalities, WFM, Knowledge Management, QA, and Analytics. We help you make the right decisions for short-term success and long-term flexibility.
Customer Advocacy & Soft Skills Training
Innovative, custom-tailored Customer Support Training for in-house & outsourced teams. Our entire approach is based on your core values so that your brand comes to life through your customer support.