The AI Landscape, Applications, and impact in CX

October 26th, 2023 in San Francisco! A full day workshop + happy hour.

An immersive one-day workshop on everything AI, its impact on the CX technology stack and the CX team. Hear from industry leaders and visionaries, as well as the top solution providers. Engaging workshop activities and lots of great networking opportunities.

This event is specifically curated for CX folks in senior leadership roles like: Head of…, VPs, Directors, and Managers, as well as Systems Managers and Analysts.

- Big picture, CX trends and a glimpse of the future!

- Everything AI, and yes, including Gen AI! These days, it feels that new AI solutions and new AI functionalities are being released everyday on all fronts in CX. We'll review this new explosive AI landscape and relevant applications in CX. We'll hear feedback and insights from colleagues who are using AI today, and innovative AI companies will join us to share their products and vision.

- Impact on CX Technology Stack: What solutions your colleagues are using and what works and doesn't from helpdesk systems, self-service, WFM, KB, training, QA, insights, and AI. Brainstorm on how to evaluate all these solutions that are offering more and more overlapping features.

- Impact on CX Team: Is AI already replacing humans in CX? We'll talk about how it is switching/changing roles and skills needed in CX (agents and leaders) and how CX teams have to morph to do more than just support. We'll hear from colleagues about how they are managing these changes and new expectations. 

How. All delivered via high-energy talks from colleagues, brainstorming sessions in small groups, panel discussion with tech leaders, and some special guests!! Announcements coming soon.